"We've seen student achievement go up in ways that we never thought imaginable. We've become more efficient and more effective. And these successes aren't just figures and statistics; they do change lives. And in the process, we've become an innovative force in education. For those pondering whether or not to pursue this Baldrige process, I say boldly, 'Why wouldn't you?'" ~ JoAnn Sternke, Superintendent, Pewaukee School District, Malcolm Baldrige National Quality Award recipient