Quality New Mexico

Quality New Mexico has the tools to equip New Mexico businesses and
organizations to successfully accomplish their mission and achieve their vision.

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Success Stories

Lovelace Westside Hospital

Lovelace Westside Hospital

2012 Zia Award Recipient

Culture deeply focused on providing care with compassion and high quality in a safe environment.

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Lovelace Women's Hospital

Lovelace Women's Hospital

2011 Zia Award Recipient

Patient satisfaction has improved 200% for inpatient services.

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Kirtland Federal Credit Union

Kirtland Federal Credit Union

2008 Zia Award Recipient

Annual surveys consistently place Kirtland Federal Credit Union in the top 3% nationwide for overall customer satisfaction, and in the top 8% in a national customer loyalty index.

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Don Chalmers Ford

Don Chalmers Ford

2005 Zia Award Recipient

Established 15 compensation, recognition and rewards programs that benefit their customers, the business objectives and the employee's entire families.

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Presbyterian Healthcare Services

Presbyterian Healthcare Services

2004 Zia Award Recipient

Navigated 11,600 patients without emergencies from our Emergency Department to primary or urgent care in 2011.

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Veterans Administration Cooperative Studies Program Clinical Reearch Coordinating Center

Veterans Administration Cooperative Studies Program Clinical Reearch Coordinating Center

2009 Malcolm Baldrige National Quality Award Recipient

2004 Zia Award Recipient

75% of customer relationships exceed 10 years with the majority of extrmural funding is from repeat business, which achieved its highest level of $11 million in 2008.

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