The PEP Talk
Performance Excellence Pursuers focus on BEST PRACTICES you can use at the workplace to improve organizational performance. Join us for the monthly webinar every third Tuesday at 11:00.
This Webinar is an exclusive benefit - free for Members, NMPEA Organizations and Examiners only.
Next PEP Talk
August 18th, 2015
11:00 AM - 12:00 PM
Topic: "Measures: The Fulcrum for Results"
Description: "Key processes as described in the process categories depend on good measures. Those measures leverage themselves to results linked to those processes. This discussion will explore those linkages between process measures and results."
Stanley H. Johnson, VA Cooperative Studies Program
Stan Johnson has been the Chief of Quality for the VA Clinical Research Pharmacy Coordinating Center since July 1997. Stan has held a variety of production and senior management positions in the pharmaceutical and medical device manufacturing industries, including Chief Operating Officer for both Sunsoft Corp., and for Chromex Inc., and Plant & Production Manager with BHI. Mr. Johnson was commissioned as a Naval Supply Corps Officer in 1978, served five years on active duty, and retired in 2008 as a Captain in the Navy Reserve with 30 years of service. Captain Johnson was recalled to active duty in 2005 and served for eight months in Kuwait as the Commander for Defense Logistics Agency in Southwest Asia, and was awarded the Defense Meritorious Service Medal for extraordinary performance in this assignment. Mr. Johnson is Certified as a Manager of Quality / Organizational Excellence (CMQ/OE) and is also a Certified Pharmaceutical GMP Professional (CPGP) both by the American Society of Quality, as well as being a Senior Member of ASQ. Stan has served on the Board of Examiners for the Baldrige National Quality Award program five times since 2007 and is a member of the 2015 Board of Examiners. Stan has also served as an Examiner for both the VA Robert W. Carey Award and for the New Mexico Performance Excellence Award for many years. Mr. Johnson received a Bachelor of Science in biochemistry from the University of New Mexico in 1978, and earned a Master of Business Administration from Northern Arizona University in 1984.
Our Members "Drive Performance Excellence in New Mexico"
“ . .Quality New Mexico and the National Baldrige Program provided us with a vehicle that has led to increased market share, higher customer satisfaction and improved employee morale. I don’t think there is a better value for improvement than these programs.” Bill Enloe, Chairman & CEO Los Alamos National Bank Los Alamos, NM
“. . . our patient satisfaction has improved, quality outcomes are better, financial results have improved, employee turnover is down, employee engagement is up, and our regulatory compliance has improved. This process is a Baldrige process as taught by Quality New Mexico.” Brian Bentley, CEO Gila Regional Medical Center Silver City, NM
“Committing to quality and continued improvement is a good business strategy at any time, but is perhaps more important in this current economic environment. Because meeting planners and leisure travelers have many choices, with some destinations offering deep discounts, we understand the importance of differentiation. The practices and systems we have in place will continue to provide stability and guidance as the economy rebounds. Our relationship with QNM has been key to our organizational improvements.” Joni Thompson, COO, Albuquerque Convention & Visitors Bureau Albuquerque, NM
“The process has helped our organization focus on improving business and quality practices. The Board of Trustees has used it to provide accountability for management in our pursuit of excellence in quality and service.” David Shaw, CEO/Administrator, Nor-Lea Hospital District, Lovington, NM
“Not only did I learn more about our company, but the process opened my eyes on how we should focus on quality in all areas of our business. I am looking forward to becoming an Examiner next year to continue my education on performance excellence.” John Byrom, President D.J. Simmons Farmington, NM
“Bohannan Huston has been a customer of Quality New Mexico for most of the last decade. The organization serves as an excellent resource as we strive to strengthen our work quality and processes on a daily basis. We continue to gain valuable insights as a participant in the New Mexico Quality Awards Program. This outside validation and feedback has been instrumental in helping us identify key areas to focus improvement and our results prove that it works!” Brian Burnett, CEO Bohannan Huston Albuquerque, NM
“So often in business today, we spend significant resources in the name of quality yet do not achieve our intended result. The Quality New Mexico application process is tailored to make efficient use of your resources by approaching quality in a systemic manner. Lovelace Westside Hospital was performing well in our quality journey, but utilizing Quality New Mexico’s processes has identified opportunities to enhance our consistency. I am grateful for our experience with Quality New Mexico and would advise other leaders to get involved in order to benefit your organization.” Troy Greer, CEO, Lovelace Westside Hospital Albuquerque, NM