Inspirational Videos

two organizations using the Baldrige Framework for Excellence

Reynold Douglas, City of Germantown, TN

Interview with Reynold Douglas, General Services Director, who spoke on the benefits of the Baldrige Framework. Pack your patience. It's worth it.

Chris Gray - Griffen Mechanical, LLC

Interview with Chris Gray, Owner and President, speaking on the many impactful benefits of using the Baldrige Framework.